Refund policy

We have a 30-day no quibbles return policy, which means you have 30 days after receiving your item to request a return.

To be accepted, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase from our website. 

To start a return, simply contact us at info@lightning-sports.co.uk or send the item back to us at Lightning Sports, Pond Farm, Wingfield, Leighton Buzzard, Bedfordshire LU7 9QJ for a full refund.

You can always contact us for any return questions at info@lightning-sports.co.uk.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.  If you item is damaged or faulty, we will issue you with a replacement product on supply of photographic evidence.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Warranty

Different brands in the Lightning Sports family have different warranty periods. Refer to the product page in question for details on the product warranty.